FAQ

ABOUT THE BRAND

CASSANDRA is a local handmade jewelry brand based in Manila, Philippines. We are passionate about creating one of a kind jewelry that was made, and meant for you. Read more about our brand story here.

PRODUCTS

  1. Do you customize designs?
  • Yes we do! Most of our products are customizable. However, for designs not available on the website, email us at iwearcassandra@gmail.com or message us through our socials.
  1. Do you accept bulk orders?
  • Yes we do. Kindly message us to get a quote.
  1. Are your pieces Hypoallergenic?
  • Most of our products are hypoallergenic unless specified.
  1. Do your products tarnish? (Know the terms!)
  • Stainless: Available in 14k - 18k stainless gold and 92.5 silver. It doesn't tarnish or fade which is perfect for everyday use.
  • Gold Filled: Available in 14k - 18k gold. It doesn't tarnish, however, it can gradually fade into silver depending on the your acidity, and how often you wear it. The gold color can last for years with proper care, cleaning, and storage.
  • Gold Plated Brass / Silver: It fades into vintage gold or silver depending on your skins acidity. it can tarnish over time. The gold plated color will last for a few months with proper care.
  • Gold Coated Alloy: Tarnishes faster than gold plated jewelry. Not advised for everyday use or if you're highly acidic.
  1. Do your wire wrapped products tarnish?
  • Gold Coated Copper Wire: It slowly fades into vintage gold, but depending on the persons acidity, it can fade faster.
  • Anodized Aluminum Wire: Available in gold/silver finish, this type of wire does not tarnish or fade, however, it is prone to tiny minor scratches from production and wear.
  1. Are the materials genuine? (ex. Pearls, Crystals, Chips):
  • Yes! All our materials are genuinely sourced from local suppliers. We handpick all our raw materials ourselves to ensure that everything we sell is genuine and unique!

HOW TO ORDER

  1. Browse through our catalog
  2. Add to cart
  3. Fill out the checkout form with your complete and correct details.
  4. Pay for your orders. Once payment is received, your orders will be scheduled for shipping the next working day (cut off time is 2PM)

PAYMENT

  • You can pay through: G-Cash / Security Bank / PayPal / PayMaya
  • Once paid, send us a photo of the deposit slip/receipts as proof of payment through our socials, or email. No payment, no shipping
  • Please settle payments within 2-3 working days

SHIPPING

  1. What are the shipping modes?
  • We ship via courier (fifth express or GoGo Express) and lalamove/grab. We currently don't have COD.
  1. Do you ship internationally?
  • Yes we do! However, please keep in mind that there is no fixed fee for international shipping. Send us an email so we can arrange this for you.
  1. Are prices inclusive of shipping fee?
  • Sadly no. The buyer has to shoulder an additional price for the shipping fee. Don’t worry, we make sure everything arrives at your doorstep!

RETURN AND EXCHANGE 

  • Sorry, but returns are not accepted. However, if there has been an error in the delivery of items (i.e not the same item as in the photo that you ordered), we will accept with valid photos of the item delivered and a screenshot of the item ordered for proof.
  • We also don’t exchange items for other colors/styles/other items with equal value. We also don’t exchange items that have been damaged by the courier during delivery. We always make sure that items are in 100% mint condition before delivery.

OFFICIAL STOCKIST:

  • AVA.ph: https://www.ava.ph/collections/tesseract-manila (brand name not updated)
  • Local Loft: https://www.facebook.com/localloftcatanduanes

OTHER INQUIRIES

  • Have something new for us? Let’s talk about it! Email us at: iwearcassandra@gmail.com